________ is the uncertainty that occurs when employees are not sure about what is expected of them and how they should perform their jobs.
A) Role ambiguity
B) Role conflict
C) Role distress
D) Role uncertainty
Question 2
David Nichols is a quality assurance manager at one of the ABC Company's manufacturing plants. His job requires him to head up the plant's quality committee.
This committee has recently become critical of the job being done by the instrumentation lab, a department that reports to David. His need to deal with the committee's criticism of the lab and his management role at the lab may generate stress that would be due to ________.
A) role conflict
B) work-life balance stress
C) role tension
D) overload
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