According to Spector, leadership's primary role in change ...

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According to Spector, leadership's primary role in change management is:
 
  a. providing strategic direction
  b.
  determining which employees must be laid off
  c.
  mobilizing adaptive behavior in the organization
  d.
  being the face of change
  e.
  all of the above

Question 2

. In light of the strategic importance of team collaboration, you decide to offer a 3,000 end-of-year Team Spirit award to the employee who, according to peer ratings, has made the most significant contribution to collaborative relations in the organizat
 
  In order to get the most benefit out of this award, you should:
  a. announce the establishment of the award at the beginning of the year, so that people can work toward it.
  b.
  announce the award in the middle of the year.
  c.
  not announce the award at all  keep it private and confidential so as not to embarrass anyone.
  d.
  announce the award and its recipient as a surprise feature of the end-of-year holiday party.

[Cnarkel]

Answer to Question 1

c

Answer to Question 2

d