____________ is/are the process of learning about the dynamics of ...

[imowrer]

____________ is/are the process of learning about the dynamics of an organization's functioning.
 
  a. Consulting
  b.
  Operational reviews
  c.
  Diagnosis
  d.
  Cultural learning
  e.
  Behavior change

Question 2

The employees in your department have become very upset at the prospect of massive layoffs. Your strategy for dealing with the discontent is:
 
  a. offer incentives to any volunteers ready to leave the college.
  b. squelch all informal discussion at the water cooler.
  c. carefully note the most vocal dissenters and put them on the layoff list.
  d. interview, discuss and learn as much as you can about the concerns.

[princessflame2016]

Answer to Question 1

c

Answer to Question 2

d