The term unfreezing refers to: a. creating a warmer, more ...

[burchfield96]

The term unfreezing refers to:
 
  a. creating a warmer, more personal climate in the organization.
  b. mutual engagement.
  c. creating dissatisfaction with the status quo.
  d. using conflict resolution to resolve longstanding problems in the organization.
  e. none of the above

Question 2

Change implementation should start with shared diagnosis because:
 
  a. it is cheaper to have everyone work on it.
  b. it is faster to do it together.
  c. it creates agreement about the requirements for change.
  d. diagnostic processes frequently contain errors.

[yifu223]

Answer to Question 1

c

Answer to Question 2

c