_____ is an intervention used in organizational development that ...

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_____ is an intervention used in organizational development that focuses on the study and exploration of what gives life to human systems when they function at their best.
 
  Fill in the blanks with correct word

Question 2

One way to effectively deal with a difficult person is to _____.
 
  a. keep the focus solely on the difficult person because that person is clearly causing his/her own behavior
  b. communicate via e-mail rather than face-to-face so that the discussion does not get emotional
  c. describe the problem behavior in factual terms
  d. avoid the situation completely
  e. all of the above

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Answer to Question 1

Appreciative inquiry;

Answer to Question 2

C