Answer to Question 1
Your friend Joe works at a grocery store; he's been complaining bitterly about his job and his boss. Because he knows you are becoming an expert on organization behavior, he has come to you for advice. He tells you that his boss is constantly looking over his shoulder and telling him what to do next, even when it's obvious. The boss threatens all the employees that he will fire them if they do anything wrong, and he's always sneaking around trying to catch them in the act. Joe asked if he could learn how to do some of the ordering for his department; his boss replied that Joe is paid good money to do the job he already has and that should be good enough. Joe was excited about a new customer service program that corporate headquarters wanted to implement. However, he overheard the boss tell his supervisor they could forget implementing this program in Joe's store because the employees were lazy and incapable of adapting to change. Joe sees himself as highly responsible and dedicated and wishes the boss trusted him more.
Boss has a Theory X orientation whereas Joe has Theory Y values.
Answer to Question 2
a
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