Author Question: In a work setting, maintain a frown while on the telephone because it prevents customers from ... (Read 65 times)

deesands · **on:** Jul 7, 2018

In a work setting, maintain a frown while on the telephone because it prevents customers from thinking they are being taken too lightly.

Indicate whether the statement is true or false

Question 2

A working unit in which members perform distinct functional tasks but whose members do not function cohesively as a team can still be effective.

Indicate whether the statement is true or false