Negotiators use all of the following types of third-party interventions to overcome an impasse EXCEPT ________.
A) binding arbitration
B) mediation
C) fact finding
D) picketing
Question 2
Which of the following is the best example of informal learning?
a. A worker attends a company training program, while wearing cut-off jeans and a tank top.
b. The company conducts a training program in a log cabin in the woods.
c. A worker's supervisor coaches him on how to handle a customer
complaint.
d. A worker learns about a productivity suggestion while ordering a
bagel and coffee in the company cafeteria.
