________ is a cognitive bias that causes managers to overestimate ...

[penguins]

________ is a cognitive bias that causes managers to overestimate the extent to which they can manipulate the outcomes of an action.
 
  A) Representativeness
  B) Illusion of control
  C) Frequency
  D) Ego-defensiveness

Question 2

An effective OD program results in an effective organization that will remain static for a long-range of time.
 
  Indicate whether the statement is true or false

[sierramartinez]

Answer to Question 1

B

Answer to Question 2

False