Author Question: Which of the following goals is most likely to be set by an organization to measure effectiveness ... (Read 69 times)

Coya19@aol.com · **on:** Jul 7, 2018

Which of the following goals is most likely to be set by an organization to measure effectiveness when it uses the external resource approach to measure organizational effectiveness?

A) improve customer service
B) reduce production costs
C) increase stock price
D) cut decision-making time

Question 2

What are the fundamental differences between tough and soft negotiators, and what are the disadvantages of
adopting either stance?

What will be an ideal response?

jjorrostieta · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

C

Answer to Question 2

Neither negotiation style is particularly effective in simultaneously expanding and slicing the pie. The tough
negotiator is unflinching, makes high demands, concedes little, holds out until the very end, often rejects offers that
are within the bargaining zone, often walks away from potentially profitable deals, and gains a reputation for being
stubborn. The soft negotiator offers too many and too-generous concessions, reveals his or her reservation point,
gives away too much of the bargaining pie to the other party, and agrees too readily.