Early in the change process, Benjamin developed relationships with key organizational members who likely would voice dissent and opposition for his change initiatives.
His goal was to reduce the potential strength of the opposition and perhaps secure their support. This example best illustrates which characteristic of Lewin's change model?
a. recognizing the need for change
b. resistance to change is inevitable
c. focus on people as the source for learning and change
d. need to support new behaviors and allow them to take hold
Question 2
In the second step of Lewin's model of change, the leader's role is to:
a. coach, train, and implement reward systems
b. emphasize the importance of change and course correct when needed
c. help followers realize the need for change
d. move forward with change regardless of follower participation or commitment
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