Most organizations focus too much attention to the stage of ...

[ENagel]

Most organizations focus too much attention to the stage of change, while they pay too little attention to the stage of change.
 
  a. unfreezing; change
  b. freezing; change
  c. unfreezing; freezing
  d. change; freezing

Question 2

In an effort to reduce the costs of resolving disputes and produce durable resolutions, some
  organizations use a procedure in which senior executives consider the elements of a dispute.
  This procedure is known as the:
 
  A) mediation-tribulation strategy
  B) multistep negotiation procedure strategy
  C) loop-back strategy
  D) wise counselor strategy

[aloop]

Answer to Question 1

d;

Answer to Question 2

D

[ENagel]

TYSM

[FergA]

Excellent