What is the recommended way to deal with someone in a key position who continues to
resist change and is likely to sabotage it?
A) Find a qualified replacement who supports the change.
B) Keep asking the person to support the change.
C) Warn the person to stop resisting the change.
D) Ignore the resistance and try to work around the person.
Question 2
Which approach is least likely to be useful when trying to implement a major change in an
organization?
A) Select a task force with the skills and values needed to implement the change.
B) Measure the effects of the change on people, processes, and performance.
C) Include symbolic changes that will affect the daily activities of members.
D) Describe the changes as routine, incremental adjustments to avoid upsetting people.
Question 3
Leadership plays a major role in the change process because leaders can _____.
a. Give people disconfirming data
b. Help people deal with disconfirming data
c. Help people find new alternatives
d. Help people conduct new experiments (coaching)
e. Help people interpret the results from new experiments
f. All of the above.
The surgical nurse assists the client into the correct position
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