Answer to Question 1
Answer: Managers can change one or more of five aspects of their companiestheir strategy, culture, structure, technologies, or the attitudes and skills of the employees. Organizational change often begins with a change in the firm's strategy, mission, and visionwith strategic change. However, strategic, cultural, structural, and technological changes will fail without the employees' active support. Organizational change therefore invariably involves bringing about changes in the employees themselves and in their attitudes, skills, and behaviors. Unfortunately, getting that active support (or at least silent compliance) from your employees is easier said than done. The manager invariably runs into employee resistance. Knowing how to deal with that resistance is the heart of implementing an organizational change program. Organizational development is a change process through which employees formulate the change that's required and implement it, often with the assistance of trained consultants.
Answer to Question 2
Answer: C
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