In order to assure the receiver understands the sender's frame of ...

[B]

In order to assure the receiver understands the sender's frame of reference, the sender should:
 
  a. try to be dynamic, confident, and positive when delivering information.
  b. challenge the validity of feedback.
  c. not hesitate to rationalize actions taken.
  d. argue with the receiver's perceptions.
  e. b and c only

Question 2

The first regulation of internal union affairs in American history took place in the
 
  a. 1930s.
  b. 1940s.
  c. 1950s.
  d. 1960s.

[Missbam101]

Answer to Question 1

A

Answer to Question 2

B