After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked technical knowledge because none of them asked questions or offered answers.
Which of the following would be the best way for Hank to handle the situation?
A) Remind the American employees that the Indians may be showing respect by remaining silent.
B) Order the Indian employees to interact more during the session.
C) Host a traditional American barbecue so the American and Indian employees can get acquainted.
D) Ignore the complaints of the American employees and continue the training sessions as planned.
Question 2
Rajid, one of the Indian employees, asks Hank if the weekend training session could be rescheduled because it is a Hindu festival day. What will be the most likely outcome if Hank agrees to Rajid's request?
A) Rajid will ask for more changes in the schedule because Hank is so agreeable.
B) Hank will develop a relationship of trust and understanding with the Indian employees.
C) Hank's decision will create divisiveness between the American and Indian employees.
D) Rajid will replace Hank as manager after six months when Hank returns to the U.S.
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