The last step a worker should usually take when they are sexually harassed is:
A) file a verbal contemporaneous complaint with the harasser's manager
B) file written reports regarding the unwelcome conduct with the human resource director
C) file a verbal contemporaneous complaint with the harasser
D) file a claim with the EEOC
Question 2
A company should probably use a concentration strategy for international expansion when there are ________.
A) high needs for product adaptation and low growth in each market
B) short competitive lead times and low spillover effects
C) high growth rate and long competitive lead times
D) low sales stability and short competitive lead times
Question 3
In a diversification strategy for international expansion, a company would move ________.
A) rapidly into many foreign countries, and then gradually increase its presence in those countries
B) rapidly into a few foreign countries with many of its products and most of its resources
C) into one foreign country and fully expand its product lines in that country before moving to another country
D) quickly into a regional foreign market but build up its resources in only a few of the countries in the region
Question 4
When you are making an apology, you are trying to _____.
a. assure the other person that you empathize with his/her feelings
b. communicate that you are genuinely sorry
c. show that the person can feel safe with you in the future
d. all of the above
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Step 8 is very important. Be sure that the customer’s concern has been corrected.
Step Test for Cardiovascular Endurance.
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