Answer to Question 1
Human resource management is the set of activities directed at attracting, developing, and maintaining the effective workforce necessary to achieve a firm's objectives. HRM includes recruiting and selecting nonmanagers and managers, providing training and development, appraising performance, and providing compensation and benefits.
Answer to Question 2
Total quality management is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services. Employee involvement, high-quality materials, up-to-date technology, and effective methods are necessary for TQM.
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