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Author Question: Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of ... (Read 81 times)

cdr_15

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Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________.
 
  A) total quality management
  B) statistical process control
  C) benchmarking
  D) competitive parity

Question 2

Which country listed below is a group-focused society?
 
  A) Japan
  B) Germany
  C) Ireland
  D) Canada


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meganlapinski

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