The best resolution technique for managing a conflict that is trivial, when emotions are running high, and where time can help cool things is ________.
A) avoidance
B) compromise
C) forcing
D) collaboration
E) accommodation
Question 2
As an invaluable employee to her company, Emma has been given the freedom to choose her work hours. She can also opt to work from home for a maximum of 7 days in a month. Which of the following retention strategies is being used in this example?
A) creating work flexibility
B) challenging employees
C) clarifying promotion paths
D) creating mobility barriers
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