Answer to Question 1
Performance management systems that are not implemented following best practices will not necessarily improve from the use of online components. In fact, online implementation may create a more complicated system that is a big waste of time and resources for all involved.
Answer to Question 2
As a supervisor at a manufacturing company coaching one of the veteran employees of the company, I must display a large set of complex behaviors, including:
Establishing developmental objectivesworking along with employees to develop objectives that are clear, achievable, and challenging.
Communicating effectivelyincludin g communicating positive and negative feedback regarding behavior and results.
Motivating employeesthrough the use of rewards for desired behavior and results, and other methods of motivation.
Documenting performanceobservin g and documenting performance, behaviors, and results.
Giving feedbackincluding measuring progress toward goals and pointing out successes as well as failures and providing insight as to how to avoid poor performance in the future.
Diagnosing performance problemsincluding determining whether performance problems are due to deficiencies in knowledge, skills, abilities, or motivation, or are the result of circumstances beyond the control of the employee, then providing the resources and help required to remedy the deficiencies.
Developing employeesproviding financial support and resources required for employee development.
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