Answer to Question 1
The kinds of evaluation data that should be collected to determine system effectiveness, implementation and results are reactions to the system; assessment of operational and technical requirements; and the effectiveness of performance ratings.
Answer to Question 2
The functions involved in coaching include:
Giving advice to help employees improve their performance, including not only what needs to be done, but also how things need to be done. Both results and behaviors should be addressed.
Providing employees with guidance, so that employees can develop the skills and knowledge that are necessary to do the work correctly, and also providing information on how the employee can acquire these skills and knowledge.
Providing support to employees and being there only when the manager is needed. Coaching involves being there when the employee needs support, but does not involve monitoring and controlling an employee's every move. Coaching is about facilitation.
Giving employees confidence that will enable them to enhance their performance continuously. Giving positive feedback can give employees confidence in the things they do.
Helping employees gain greater competence by guiding them toward acquiring more knowledge and sharpening skills that can prepare them for more complex tasks and higher-level positions.
