Answer to Question 1
The following issues should be considered when attempting to minimize communication barriers and biases:
A . Employee involvement
B. Employee needs
C. Strike firstcreate a positive attitude toward the new PM system before any negative attitudes and rumors are created
D. Provide facts and consequences
E. Put it in writing
F. Use multiple channels of communication
G. Use credible communicators
H. Say it, then say it again
Answer to Question 2
The behavior approach is most appropriate under the following conditions:
A . The link between behaviors and results is not obvious.
B. Outcomes occur in the distant future.
C. Poor results are due to causes beyond the performer's control.
