« previous next »

Author Question: Which of the following portrays the individualized service benefit of a customer relationship ... (Read 39 times)

Capo

  • Hero Member
  • *****
  • Posts: 545
on: Jul 7, 2018
Which of the following portrays the individualized service benefit of a customer relationship management (CRM) system?
 
  A) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
  B) providing product information, sales status, support information, issue tracking, and so on
  C) integrating all information for all points of contact with the customers so that all who interact with customers have the same view and understand current issues
  D) providing integrated information which removes information handoffs thereby speeding both sales and support processes
  E) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify and solve problems faster

Question 2

In the order-to-cash process, checking credit is followed by ________.
 
  A) collecting payment
  B) creating an order
  C) allocating stock
  D) picking, packing, and shipping
  E) preparing and sending the invoice


flannelavenger

  • Sr. Member
  • ****
  • Posts: 322
Reply #1 on: Jul 7, 2018
Answer to Question 1

A

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Adult head lice are gray, about ? inch long, and often have a tiny dot on their backs. A female can lay between 50 and 150 eggs within the several weeks that she is alive. They feed on human blood.

Did you know?

In the United States, congenital cytomegalovirus causes one child to become disabled almost every hour. CMV is the leading preventable viral cause of development disability in newborns. These disabilities include hearing or vision loss, and cerebral palsy.

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Relationship between psychosocial adaptation Relationship between psychosocial adaptation
A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
5-4 The relationship between vapor pressure and temperature—in this case for water. As the ... 5-4 The relationship between vapor pressure and temperature—in this case for water. As the ...
Length-Tension Relationship Length-Tension Relationship
The relationship between the number of stem cell divisions in the lifetime of a given tissue and the The relationship between the number of stem cell divisions in the lifetime of a given tissue and the
Video: New DNA Strand Replication

For a complete list of videos, visit our video library