Answer to Question 1
Information systems (IS) users have a responsibility to:
learn basic computer skills;
learn standard techniques and procedures for the applications you use;
follow security and backup procedures;
protect your password(s);
use computers and mobile devices according to your employer's computer use policy;
make no unauthorized hardware modifications;
install only authorized programs;
apply software patches and fixes when directed to do so;
when asked, devote the time required to respond carefully and completely to requests for requirements for new system features and functions; and
avoid reporting trivial problems.
Answer to Question 2
In relation to the IS department, users have a right to:
have computing resources that allow them to perform their jobs proficiently, reliable network, and Internet services;
a secure computing environment. The organization should protect user's computer and its files, and a user should not normally even need to think about security;
participate in requirements meetings for new applications; and
reliable systems development and maintenance; prompt attention to problems, concerns, and complaints about information services; properly prioritized problem fixes and resolutions; and effective training to use systems to perform their jobs.
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E9-23 Prepare income statements Explain the difference in operating income