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Author Question: Why would a user need help? List the types of help available. What will be an ideal ... (Read 140 times)

nummyann

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on: Jul 7, 2018
Why would a user need help? List the types of help available.
 
  What will be an ideal response?

Question 2

User documentation is related to which category of deliverable for Documenting the System, Training, and Supporting Users?
 
  A) User Training Plan
  B) User Training Modules
  C) Documentation
  D) User Support Plan


kbennett34

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Reply #1 on: Jul 7, 2018
Answer to Question 1

A user would need help because the user does not know what to do next, does not understand what is being requested, or does not know how to ask the requested information. The types of help are help on help, help on concepts, help on procedures, help on messages, help on menus, help on function keys, help on commands, and help on words.

Answer to Question 2

C


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