« previous next »

Author Question: What are the components that must be considered in a TCO analysis? What will be an ideal ... (Read 36 times)

DelorasTo

  • Hero Member
  • *****
  • Posts: 548
on: Jul 7, 2018
What are the components that must be considered in a TCO analysis?
 
  What will be an ideal response?

Question 2

________ management is an important capability for customer service processes that is found in most major CRM software products.
 
  A) Returns
  B) Lead
  C) Account
  D) Events
  E) Field sales
Essentials of MIS ¦ Laudon, Laudon ¦ 12th Edition
Buy Test-Bank


SVictor

  • Sr. Member
  • ****
  • Posts: 365
Reply #1 on: Jul 7, 2018
Answer to Question 1

TCO cost components include hardware acquisition, which includes the purchase price of computer hardware equipment, including computers, terminals, storage, and printers; software acquisition, which includes the purchase or license of software for each user; installation, which includes the cost to install computers and software; training, which includes the cost to provide training to information systems specialists and end users; support, which includes the cost to provide ongoing technical support; maintenance, which includes the cost to upgrade hardware and software; infrastructure, which includes the cost to acquire, maintain, and support related infrastructure, such as networks and specialized equipment; downtime, which includes the cost of lost productivity if hardware or software failures cause the system to be unavailable; and space and energy, such as real estate and utility costs.

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Congestive heart failure is a serious disorder that carries a reduced life expectancy. Heart failure is usually a chronic illness, and it may worsen with infection or other physical stressors.

Did you know?

Street names for barbiturates include reds, red devils, yellow jackets, blue heavens, Christmas trees, and rainbows. They are commonly referred to as downers.

Did you know?

All adults should have their cholesterol levels checked once every 5 years. During 2009–2010, 69.4% of Americans age 20 and older reported having their cholesterol checked within the last five years.

Did you know?

About 60% of newborn infants in the United States are jaundiced; that is, they look yellow. Kernicterus is a form of brain damage caused by excessive jaundice. When babies begin to be affected by excessive jaundice and begin to have brain damage, they become excessively lethargic.

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Nucleotides and their components Nucleotides and their components
Soil Components Soil Components
Frequency Analysis of Letters Used in the English Language Frequency Analysis of Letters Used in the English Language
Northern blot analysis of dfmr1 gene expression in Drosophila ovaries and embryos Northern blot analysis of dfmr1 gene expression in Drosophila ovaries and embryos
R-loop experimental analysis R-loop experimental analysis
Use of reporter gene in promoter analysis of the even-skipped (eve) gene Use of reporter gene in promoter analysis of the even-skipped (eve) gene
Video: Introduction to Insulin

For a complete list of videos, visit our video library