The first step in the model of business problem solving discussed in the chapter is:
A) interviewing the people involved in the problem.
B) identifying the problem.
C) outlining the problem's causes.
D) assigning the problem to a problem solver.
E) evaluating possible solutions to the problem.
Question 2
A(n) ________ is a field of data used to locate a related field or record.
A) key
B) index
C) lock
D) pointer
