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Author Question: How would you determine the market demand for your firm's IT services? A) Perform a TCO analysis. ... (Read 111 times)

Kthamas

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on: Jul 7, 2018
How would you determine the market demand for your firm's IT services?
 
  A) Perform a TCO analysis.
  B) Benchmark your services.
  C) Hold focus groups to assess your services.
  D) Analyze sales returns on key investments.
  E) Perform a stress test.

Question 2

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.
 
  A) operational CRM
  B) analytical CRM
  C) operational SCM
  D) analytical SFA
  E) operational SFA


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juwms

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Reply #1 on: Jul 7, 2018
Answer to Question 1

C

Answer to Question 2

B


Kthamas

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Reply 2 on: Jul 7, 2018
YES! Correct, THANKS for helping me on my review

ghepp

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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