Author Question: A formal contract between customers and their service providers that outlines the specific ... (Read 214 times)

aabwk4 · **on:** Jul 7, 2018

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n)

A) SOA.
B) SLA.
C) TCO.
D) RFQ.
E) SaaS.

Question 2

Users prefer systems that

A) are oriented to facilitating organizational tasks and solving business problems.
B) work with existing DBMS.
C) are able to provide optimum hardware and software efficiency.
D) are capable of storing much more data than they need.
E) have an easy-to-learn interface.