Answer to Question 1
Human capital management (HCM) encompasses all the activities and information systems that support effective management of an organization's human capital. The HCM information system includes a growing suite of applications with the employee record as the central element. Together, these applications support recruitment, hiring, payroll, benefits, taxes, career development, training programs, employment histories, employee self-service, and more. The components of human capital management systems include workforce management applications, talent management applications, service delivery applications, and core human resources management application.
Answer to Question 2
Being a digital firm doesn't purely rely on having digital goods and services. A digital firm would have most of its relationships with customers, suppliers, and employees be digitally enabled. Ordering deliveries, assigning deliveries, managing employees and assignments could certainly be digitally enabled; using cell phones, information systems, and handheld devices to connect customers, delivery management, and bike messengers.
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