________ helps organizations classify user-generated content as ...

[lak]

________ helps organizations classify user-generated content as pro, con, or neutral toward the company or product.
 
  A) Predictive analytics
  B) Affective computing
  C) Polarity item-analysis
  D) Sentiment analysis

Question 2

________ refers to analyzing historical and seasonal trends and then taking into account existing and predicted business conditions to estimate some variable of interest.
 
  A) Optimization
  B) What-if analysis
  C) Forecasting
  D) Goal-seeking analysis

[izzat]

Answer to Question 1

D

Answer to Question 2

C