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Author Question: Rivalry in an industry is high when the ________. A) industry is characterized by differentiation ... (Read 98 times)

soccerdreamer_17

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on: Jul 7, 2018
Rivalry in an industry is high when the ________.
 
  A) industry is characterized by differentiation
  B) market is in the development stage
  C) purchasing power of buyers is low
  D) companies mainly compete on price

Question 2

Which of the following is a metric that is commonly used in CRM?
 
  A) customer satisfaction index
  B) human capital return on investment
  C) turnover costs
  D) demand forecast accuracy


ngr69

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Reply #1 on: Jul 7, 2018
Answer to Question 1

D

Answer to Question 2

A


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