Author Question: Information systems security is the process of preventing unauthorized access to an IS or ... (Read 109 times)

krzymel · **on:** Jul 7, 2018

Information systems security is the process of preventing unauthorized access to an IS or modification of its data.

Indicate whether the statement is true or false

Question 2

Describe the concept of social CRM.

What will be an ideal response?

xoxo123 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

TRUE

Answer to Question 2

Social CRM is an information system that helps a company collect customer data from social media and share it among its customer-facing processes. Social CRM data is collected through interactions on Facebook, Twitter, wikis, blogs, discussion lists, frequently asked questions, sites for user reviews, and other social media. Social CRM systems collect and distribute this data to a variety of customer processes.