Author Question: Describe the benefit of sharing data such as receipts with customers using electronic media. What ... (Read 31 times)

Sufayan.ah · **on:** Jul 7, 2018

Describe the benefit of sharing data such as receipts with customers using electronic media.

What will be an ideal response?

Question 2

Parallel installation is also called direct installation.

Indicate whether the statement is true or false

momtoalll · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

It is easier for a customer to return merchandise if a receipt has been provided. If this receipt was emailed to the customer, it may be easier to find than a printed receipt. By using electronic receipts, the retailer's Sales process has made the customer's returns process easier. Rather than issue paper receipts, which are more costly and more frequently lost, many retailers are sharing receipt data with customers electronically by sending an email or a message to a customer's smartphone. Not only does this reduce sales costs, an objective of the retailer's Sales process, it also improves the customer's Returns process, because customers can find their receipts more frequently.

Answer to Question 2

FALSE