Answer to Question 1
The five-component framework is a model of the components of an information system: computer hardware, software, data, procedures, and people. For example, when using a computer to write a class report, the student is using hardware (the computer, storage disk, keyboard, and monitor), software (Word, WordPerfect, or some other word-processing program), data (the words, sentences, and paragraphs in the report), procedures (the steps used to start the program, enter the report, print it, and save and back up the file), and people (the user).
Answer to Question 2
C