BI systems are reducing their capacity to help businesses ...

[Lisaclaire]

BI systems are reducing their capacity to help businesses identify important patterns in data.
 
  Indicate whether the statement is true or false

Question 2

Describe operational, managerial, and strategic service processes with the help of an example.
 
  What will be an ideal response?

[bimper21]

Answer to Question 1

FALSE

Answer to Question 2

Providing after-sales support to enhance or maintain the value of a product is called service. Operational customer service processes include tracking orders, providing customer support, and customer support training. Customers call customer service to ask questions about their order status, to query and report problems with their accounts, and to receive assistance with product use. For example, when a customer calls a pizza shop about a late delivery, the store manager initiates a service process. This process records some of the key circumstances for later analysis and awards the customer a discount on a future purchase or the immediate delivery of another pizza. A management service process evaluates customer complaints to determine if there are patterns to the complaints such as day of the week or a particular delivery person. Evaluating outsourcing service options is a strategic service process.