Answer to Question 1
Gap analysis is the process of discovering discrepancies between two or more sets of data-flow diagrams or discrepancies within a single DFD. Gap analysis is used to identify inconsistencies with DFDs, determine which processes should be added or revised, and compare alternative logical DFDs.
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Answer to Question 2
TRUE
Explanation: This occurs when consumers order products, request product information, or query account status.
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