A web-based ________ can be a good way to add support to users ...

[bobbysung]

A web-based ________ can be a good way to add support to users during the post-implementation phase.
 
  A) order entry
  B) FAQ
  C) module portfolio
  D) change management document

Question 2

The process of deciding what to extract during the extraction process begins after the requirements and modeling stages are completed.
 
  Indicate whether the statement is true or false

[yasmin]

Answer to Question 1

B

Answer to Question 2

FALSE