Why is it important for a system analyst to document formal as well as informal systems within an organization?
A) informal systems are always less efficient.
B) the usage of an informal system by users means that the formal system is deficient in some way and users have designed ways to work around it.
C) informal systems require natural language processing, but formal systems do not.
D) all of the above
Question 2
One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is required.
A) numbers
B) management
C) quality
D) training
E) none of the above
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