Answer to Question 1
Five guidelines include allowing employees to collaborate and communicate in an employee-driven system; promoting the use of enterprise wikis via demonstrations; setting up internal blogs and incorporating them into internal directories so users can see who has a blog; setting up enterprise social bookmarking systems so users can see what sort of content their colleagues are tagging; and CIOs should be involved from the beginning to make sure the right infrastructure and tools are in place.
Answer to Question 2
A virtual community is a group of people with similar interests who interact with one another using the Internet. Six common classifications are transaction, purpose or interest, relations or practices, fantasy, social networks, and virtual worlds.
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