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Author Question: Referencing the capabilities needed by Webstore users, buyers need the ability to A) provide ... (Read 81 times)

laurencescou

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Referencing the capabilities needed by Webstore users, buyers need the ability to
 
  A) provide Web-based postsale support.
  B) create the capability for cross-selling and up-selling.
  C) track orders once they are shipped.
  D) analyze purchases in order to customize buyers' experiences.

Question 2

_________ is a subjective measure of the user's perception of the overall value of the network application or service.
 
  Fill in the blanks with correct word



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wshriver

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Answer to Question 1

C

Answer to Question 2

Quality of Experience (QoE)





 

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