When is a complete enumeration of solutions used?
A) when there are an infinite number of solutions to be searched
B) when the modeler requires a guided approach to problem solving
C) when a solution that is good enough is fine and good heuristics are available
D) when there is enough time and computational power available
Question 2
In the Blue Cross Blue Shield case study, speech analytics were used to identify confusion calls by customers. What was true about these calls?
A) They took less time than others as frustrated customers hung up.
B) They led customers to rely more on self-serve options.
C) They were not documented by customer service reps for speech analytics.
D) They were difficult to identify using standard phrases like I don't get it.
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