An experienced nurse has moved to a different area of the ...

[kwoodring]

An experienced nurse has moved to a different area of the hospital to work.
 
  When she asks questions about how to manage a patient's care, the clinical educator and charge manager belittle her and ask, What did you do in that other unit, anyway? This nurse has been a victim of __________. a. horizontal violence
  b. vertical violence
  c. grievance
  d. upward violence

Question 2

Due to your mother's illness, you have been absent from work for 2 weeks. After receiving a nasty e-mail from your supervisor, you find yourself becoming extremely angry.
 
  What should you do before responding to the supervisor's insensitive e-mail? a. Ignore the message
  b. Cool off before responding to the message
  c. Respond immediately to the e-mail and attach a letter of resignation
  d. Find a lawyer to sue the supervisor for harassment

[Amiracle]

Answer to Question 1

b

a. Incorrect: This is an example of vertical, not horizontal, violence. Horizontal violence is the physical or emotional abuse of someone toward a person in a similar position.
b. Correct: Vertical violence is the emotional or physical abuse by a person in a higher position of power or authority towards a person in a lower position.
c. Incorrect: This is an example of vertical violence. Grievance is a process for conflict resolution.
d. Incorrect: This is an example of vertical violence. Upward violence is the emotional or physical abuse by a person in a lower position of power or authority toward someone in a higher position.

Answer to Question 2

B
You should not respond to the e-mail while you are angry. First, you should cool off and consider
responding the next day when you are not as upset.