A common barrier to communication is: a. management styles. c. ...

[Jkov05]

A common barrier to communication is:
 
  a. management styles. c. sadness and frustration.
  b. different language. d. decreased face-to-face contact.

Question 2

There is a rumor that your union and the management in the organization that you work for will be going into arbitration. Which of the following statements concerning arbitration is false?
 
  a. It is the last step in a dispute.
  b. It utilizes a non-partial third party.
  c. It must be voluntary.
  d. An impartial person selected will make the final decision.

[rnehls]

Answer to Question 1

B
Some of the most common barriers to communication are language, gender, culture, anger,
generational differences, illiteracy, and conflict.

Answer to Question 2

C
Arbitration is a method used in settling disputes. It is generally the last step in the dispute; it utilizes a
non-partial third party who will make the final decision; and it can either be voluntary or imposed by
the government.

[Jkov05]

Gracias!

[dantucker]

TYSM