Answer to Question 1
B
Nonverbal communication tends to be unconscious and more difficult to control than verbal
communication. Written documents and e-mail are both forms of verbal communication.
Answer to Question 2
c
a. Incorrect: Tertiary care centres are health care settings where more specialized services are found than in general or community hospitals. However, they do not necessarily demonstrate the characteristics outlined in the question.
b. Incorrect: Primary care centres are a comprehensive system of essential health care that is focused on preventing illness and promoting health. They do not necessarily demonstrate the characteristics outlined in the question.
c. Correct: Some characteristics of magnet hospitals that help them to attract nurses are fewer hierarchical levels, more autonomy for nurses, more control in decision making, support from supervisors and co-workers, effective leadership, and manageable workloads.
d. Incorrect: A tertiary care hospital is a term used interchangeably with tertiary care centre. This is a health care setting where more specialized services are found than in general or community hospitals. However, they do not necessarily demonstrate the characteristics outlined in the question.
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