A nursing instructor has just completed teaching a class on ...

[CORALGRILL2014]

A nursing instructor has just completed teaching a class on activities that promote effective communication among team members.
 
  When grading the post-test the instructor recognizes that further teaching is needed if the students chose which of the following as an activity to promote effective team communication? a. Scout activities c. Ambassador activities
  b. Task-coordinator activities d. Coordinator activities

Question 2

A nurse manager compliments one of the staff nurses on demonstrating the skills that an effective team leader must possess. On which qualities of the staff nurse is the nurse manager most likely focusing?
 
  a. Conflict resolution, communication, and interpersonal skills
  b. Leadership, communication, and control
  c. Control, communication, and conflict resolution
  d. Communication, conflict resolution, and leadership skills

[carlsona147]

Answer to Question 1

D
Anacona and Caldwell (1992) noted three types of communication behaviors used by the team in their
internal (team members) and external (outside the team) communications: ambassador activities
(frequent communication with those above themselves in the organizational hierarchy to help gain
support and resources and to protect the team from outside pressures), task-coordinator activities
(frequent communication laterally with other groups), and scout activities (general scanning and
exploration of the external environment for information and ideas).

Answer to Question 2

D
Skills that good team leaders should have to be effective are good communication skills, knowledge of
and techniques of conflict resolution, and leadership skills. Honest and open communication is vital in
any group or team activities, and a good leader is versed in how to maintain respectful negotiations,
when to utilize conflict resolution techniques, and which type of leadership style should be used in a
given situation.

[CORALGRILL2014]

Excellent

[AmberC1996]

TYSM