Author Question: What are the four Cs of communication? a. clear b. clinical c. concise d. correct e. compact ... (Read 88 times)

mrsjacobs44 · **on:** Jul 7, 2018

What are the four Cs of communication?

a. clear
b. clinical
c. concise
d. correct
e. compact
f. complete

Question 2

Communication has been defined as an interactive process between the sender and receiver and can be influenced by a number of different processes. Which of the following are some of these processes that can influence communication?

a. status
b. emotions
c. needs
d. values
e. ethnicity
f. education

Question 3

Two nurses disagree on the approach to be taken when caring for a hostile patient. One nurse feels the patient should be treated in the same manner that the patient treats the nurse.

The second nurse feels that the patient should be further assessed to determine the possible cause of the patient's hostility. These nurses are experiencing which type of conflict? a. Intrapersonal conflict c. Organizational conflict
b. Interpersonal conflict d. System conflict

missalyssa26 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

A, C, D, F
Zerwekh and Claborn (2009) identified four Cs for effective communication particularly in nursing and health care environments. They are: 1) clear (does the team member understand what is being said?); 2) concise (has the sender confused the direction by providing too much unnecessary information?); 3) correct (is the direction given in alignment with policies, procedures, job description, and the law?); and 4) complete (does the team member have all the information necessary to complete the task?).

Answer to Question 2

B, C, D, F
Communication is an interactive process where a verbal or nonverbal message is sent from one individual to another which involves feedback. Some processes that can impact communication are: 1) emotions; 2) needs; 3) values; 4) education; 5) perceptions; 6) culture; 7) goals;

literacy; 9) cognitive ability; and 10) communication mode.

Answer to Question 3

B
In interpersonal conflict, the source of disagreement may be between two people or groups or work
teams. Intrapersonal conflict is the type of conflict that occurs within the individual. Organizational
conflict is often referred to as intergroup conflict. Conflict can be defined as a disagreement about
something of importance to each person involved.