According to Jones (2007), a factor that affects an individual's ...

[tfester]

According to Jones (2007), a factor that affects an individual's ability to cope with change is:
 
  a. individual perception of loss. c. evaluation of previous situations.
  b. anticipated group consequences. d. ability to adapt to change.

Question 2

Your hospital is making changes to improve patient satisfaction. You recognize that many of your colleagues are satisfied with the current functioning of the hospital.
 
  In examining their response, you realize that the most typical response to change is which of the following? a. Trust c. Status quo
  b. Coping d. Resistance

[Kedrick2014]

Answer to Question 1

D
Jones identifies four factors that affect an individual's ability to cope with change: 1) the ability to
adapt to change, 2) evaluation of the immediate situation, 3) anticipated consequences of change and
the impact it will have on a person, and 4) perception of group and individual wins and losses in the
change.

Answer to Question 2

D
The most typical response to change is resistance. Humans enjoy routine and the status quo. Two
factors that affect resistance to change are trust and an individual's ability to cope with change.

[tfester]

TYSM

[Mochi]

Gracias!