Verbal and nonverbal acknowledgments of the sender's message ...

[mynx]

Verbal and nonverbal acknowledgments of the sender's message pertain specifically to which of the following communication skills?
 
  a. attending
  b. responding
  c. commenting
  d. clarifying

Question 2

The theory that is based on responsiveness and flexibility is:
 
  a. chaos theory. c. diffusion of innovations theory.
  b. learning organization theory. d. change theory.

[BAOCHAU2803]

Answer to Question 1

B
The communication skill of responding pertains to the acknowledgment of the sender's message. This acknowledgment may be done verbally, nonverbally, or through a combination of both such as nodding one's head and stating a verbal affirmation that the message has been received.

Answer to Question 2

B
Learning organization theory is based on responsiveness and flexibility due to interrelationships.
Chaos theory is based on order that is potentially unrecognizable because it does not appear in the
same form twice. Diffusion of innovations theory is based on the innovation decision-making process.
Change theory focuses on understanding change and the dynamics involved in change.